Terms and Conditions

All journey prices are based on passengers being ready to travel at the booked time.

For airport meets - 30 minutes free waiting from the actual landing time, thereafter you will be charged.

All meets apart from at airports - waiting time is free for the first 5 minutes.

All saloon and estate cars are insured for a maximum of 4 passengers.

A chauffeur has the right to refuse any passenger or to make any journey due to the passenger having excess luggage which would result in the vehicle being unsafe while in motion. Passengers are responsible for ensuring that all their luggage are taken from the vehicles.

All drivers are self-employed and insured for hire and reward purpose.


Cancellation should be done 24 hours prior to your booking. Late cancellations may be subject to a cancellation charge.


Prices on the website are liable to alteration without prior notice. Advance booking recommended.

Copyright notice

Site content, database, logo and design copyright of Call-a-Cab Ltd.

All advertisers trademarks used on this site are the property of their respective owners.

Terms of use

All information provided on this website is provided in good faith; however Call-a-Cab Ltd does not guarantee its accuracy.

Call-a-Cab Ltd is not responsible for content supplied by third parties, or for the contents of pages linked to from this site. However, Call-a-Cab Ltd only accepts advertising from well respected, household name organisations.

Privacy policy

We do not store credit card details on this website.

Call-a-Cab Ltd does not collect any personally identifiable information from this website without your knowledge. Where personal information is collected, through forms or when sent to us by email, we will only use this information for the purpose described.

Call-a-Cab Ltd never sells or gives personal information about our customers or site visitors to any third party.

Call-a-Cab Ltd respects and protects your privacy, when you are using our website. Any information which specifically identifies you as an individual is collected in a secure environment and we will not share this data with third parties.

Refund policy

Refund will be issued on the following grounds:

  • Booking on all credit/debit card notified 24 hours prior to the actual pick up time.
  • If the passenger missed the flight and informed us in advance either by phone or by email obtaining cancellation number.
  • All the cancellations are subject to minimum fee of £6.00.

No refund will be issued for following:

  • If the passenger books the taxi for a wrong date/wrong flight number and other misleading information.
  • If the passenger leaves the airport or any other agreed pick up address without informing us for any reason what so ever.

Unsolicited email

We never send unsolicited email. If you have received an email from us and do not understand why you have received it, please contact us and we can resolve the matter as soon as possible.

Cookies and visitor tracking

We may make use of cookies (cookies are small pieces of text stored on your computer which can be accessed by our web server and used to store information) on our website to track users though out our site. We only use information stored in cookies to improve the user experience of our site for user’s convenience. No information related to visitors is processed by, stored by or given to third parties. Cookies are used by many sites, an internet search on 'cookies' may provide you with more information that you will ever need. The intent of cookies is to identify your computer preferences and searching patterns. Call-a-Cab Ltd will not disclose its cookies to third parties. Most internet browsers are set up to accept cookies.

What information do we collect?

Call-a-Cab Ltd does not secretly collect personal information about you (such as your name, email address, etc.) except when you specifically and knowingly provide such information during the site booking process. This information is used to contact you if there is a need to discuss your booking, journey or requirements. Call-a-Cab Ltd notes and saves information such as time of day, browser type, browser language, and IP address with each query. This information is used to verify our records and to provide more relevant services to users.

Links to other sites

The sites displayed as search results or linked to by Call-a-Cab Ltd searches are developed by people over whom Call-a-Cab Ltd has no control. These other sites may send their own cookies to users, collect data, or solicit personal information. It is important that you preview their Privacy Policy and remove any cookies from your computer if you have any concerns.

Your consent and changes to the privacy policy

By using our website, you consent to the collection and use of your information as outlined in this policy and to our Terms of Service Policy. Call-a-Cab Ltd may decide to change this Privacy Policy from time to time. Any such changes will be dated and posted on this page. The purpose of this Policy is to make you an informed Internet user - fully aware of what information is collected and the uses for complied information.

Additional questions?

If you still have questions feel free to contact us. We welcome your feedback!

Company information

Call-a-Cab Ltd UK is based in Eastbourne. The company licence number is XXXXXXXX.

Our Registered address is:

9 Lismore Road
East Sussex, BN21 3BA

Company Registered Number is 08719553

Customer Services Contact:

Email us: or call us on +44 (0) 1323 746 746

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Your cabbies are always time, always the nicest guys and gals. We now use you every time! Well done running a great business.

Richard Dobbs - 16 April 2019

Picked up last night. Again, as always, a speedy and reliable service. Very nice young lady on the phone and polite chatty driver. Thank you.

Jeanette Quanstrom - 6 April 2019

Top marks to driver. Very, very smart in appearance and very polite indeed. Feed back from Son for whom we booked cab for. Many thanks as always.

Roger and Karen - 27 March

Again, as usual, punctual and polite.

Trevor Salmon - 26 March

We recently used your services. My family and I would like to say thank you for a great service. Your reservations process was straightforward and efficient. Both drivers were very professional, friendly and helpful. Please pass on our appreciation to all your staff.

Mike Roberts - 19 March

Hello! Just wanted to send very positive feedback and thanks for our journey (myself and eight students) from Alfriston to London Saturday evening March 2. Mick was a great driver, very friendly, and the trip was a very comfortable ride (much more convenient than the train, with all the track works going on!) I will certainly book another journey with you in the future and will recommend your company to others as well.Thank you! 

AW - 5 March 2019

The service I received for my trip to London was very good indeed. Your driver was most helpful and professional and I would be very happy to have his services again. I will be passing on my good experiences to colleagues and friends.

L Davies - 10 March 2019

I was very impressed with the excellent service I received from your company and both drivers for my journey to Heathrow on 5 November and the return to Eastbourne today. Your drivers were extremely punctual, helpful and friendly. I shall certainly use your company again and will highly recommend it to friends. Many thanks.

Brigit McCarthy - 20 November 2018

I had a very comfortable and good journey home to [address removed for privacy reasons]. The driver was very courteous and helpful. Thank you very much.

Heidi Patch - 30 November 2018

Picked up this morning by Nick. Very helpful very friendly very organised. Even supplied bottles of water for us after a long journey. Thank you.

Mrs Quanstrom - 18 March

Excellent service. The driver was very helpful.

Misheck Madechangu - 22 November 2018

I used the cab services on a very early morning collection (2am) from Gatwick Airport. The driver (whose name escapes me) was very pleasant and the service was reliable. Thanks and job well done.

Martin Bell - 07 September 2017

I would like to record my thanks for the excellent service of your driver (sorry his name escapes me as I write this email) that drop us off and collected us from Heathrow recently. He was polite, courteous and very professional in all aspects of providing the service. He is a real credit to Call a Cab. Please pass on our appreciation on a job well done!

Trevor & Jane Algar - 21 March 2017

Hi Julian, Thank you for your company's services yesterday. It was very professional and the drivers were very helpful.

Helen Webbe - 26 February 2017

The cab to Heathrow Airport was just brilliant. Will do it again next time.

Tricia Russell - 18 November 2018

The journey to and from Gatwick Airport was excellent and the driver who took me and picked me up was so nice to talk to and very courteous. Thank you very much. Best wishes.

Heidi Patch - 10 April 2018

We used your company tonight from Shoreview Hotel to ZeeZee's and retrun first class speedy service in clean vehicles and pleasant drivers and not ripped off but most important was the care for my wife who has mobility problems, your company made our weekend first-class. Many thanks to all.

Mr Derrick Wood - 17 November 2018


9 Lismore Road
East Sussex
BN21 3BA

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Booking Tel: +44 (0) 1323 746 746
Free Phone: +44 (0) 800 99 61 746