Terms and Conditions

All journey prices are based on passengers being ready to travel at the booked time.

For airport meets - 30 minutes free waiting from the actual landing time, thereafter you will be charged.

All meets apart from at airports - waiting time is free for the first 5 minutes.

All saloon and estate cars are insured for a maximum of 4 passengers.

A chauffeur has the right to refuse any passenger or to make any journey due to the passenger having excess luggage which would result in the vehicle being unsafe while in motion. Passengers are responsible for ensuring that all their luggage are taken from the vehicles.

All drivers are self-employed and insured for hire and reward purpose.


Cancellation should be done 24 hours prior to your booking. Late cancellations may be subject to a cancellation charge.


Prices on the website are liable to alteration without prior notice. Advance booking recommended.

Copyright notice

Site content, database, logo and design copyright of Call-a-Cab Ltd.

All advertisers trademarks used on this site are the property of their respective owners.

Terms of use

All information provided on this website is provided in good faith; however Call-a-Cab Ltd does not guarantee its accuracy.

Call-a-Cab Ltd is not responsible for content supplied by third parties, or for the contents of pages linked to from this site. However, Call-a-Cab Ltd only accepts advertising from well respected, household name organisations.

Privacy policy

We do not store credit card details on this website.

Call-a-Cab Ltd does not collect any personally identifiable information from this website without your knowledge. Where personal information is collected, through forms or when sent to us by email, we will only use this information for the purpose described.

Call-a-Cab Ltd never sells or gives personal information about our customers or site visitors to any third party.

Call-a-Cab Ltd respects and protects your privacy, when you are using our website. Any information which specifically identifies you as an individual is collected in a secure environment and we will not share this data with third parties.

Refund policy

Refund will be issued on the following grounds:

  • Booking on all credit/debit card notified 24 hours prior to the actual pick up time.
  • If the passenger missed the flight and informed us in advance either by phone or by email obtaining cancellation number.
  • All the cancellations are subject to minimum fee of £6.00.

No refund will be issued for following:

  • If the passenger books the taxi for a wrong date/wrong flight number and other misleading information.
  • If the passenger leaves the airport or any other agreed pick up address without informing us for any reason what so ever.

Unsolicited email

We never send unsolicited email. If you have received an email from us and do not understand why you have received it, please contact us and we can resolve the matter as soon as possible.

Cookies and visitor tracking

We may make use of cookies (cookies are small pieces of text stored on your computer which can be accessed by our web server and used to store information) on our website to track users though out our site. We only use information stored in cookies to improve the user experience of our site for user’s convenience. No information related to visitors is processed by, stored by or given to third parties. Cookies are used by many sites, an internet search on 'cookies' may provide you with more information that you will ever need. The intent of cookies is to identify your computer preferences and searching patterns. Call-a-Cab Ltd will not disclose its cookies to third parties. Most internet browsers are set up to accept cookies.

What information do we collect?

Call-a-Cab Ltd does not secretly collect personal information about you (such as your name, email address, etc.) except when you specifically and knowingly provide such information during the site booking process. This information is used to contact you if there is a need to discuss your booking, journey or requirements. Call-a-Cab Ltd notes and saves information such as time of day, browser type, browser language, and IP address with each query. This information is used to verify our records and to provide more relevant services to users.

Links to other sites

The sites displayed as search results or linked to by Call-a-Cab Ltd searches are developed by people over whom Call-a-Cab Ltd has no control. These other sites may send their own cookies to users, collect data, or solicit personal information. It is important that you preview their Privacy Policy and remove any cookies from your computer if you have any concerns.

Your consent and changes to the privacy policy

By using our website, you consent to the collection and use of your information as outlined in this policy and to our Terms of Service Policy. Call-a-Cab Ltd may decide to change this Privacy Policy from time to time. Any such changes will be dated and posted on this page. The purpose of this Policy is to make you an informed Internet user - fully aware of what information is collected and the uses for complied information.

Additional questions?

If you still have questions feel free to contact us. We welcome your feedback!

Company information

Call-a-Cab Ltd UK is based in Eastbourne. The company licence number is XXXXXXXX.

Our Registered address is:

9 Lismore Road
East Sussex, BN21 3BA

Company Registered Number is 08719553

Customer Services Contact:

Email us: or call us on +44 (0) 1323 746 746

Default text


Both drivers that I had were very nice chatty people. With not having a phone, the lady rang the office to get me a return. I will now be using you guys for any future taxis.

Natasha - 10 Oct 2019

Cannot fault yesterdays service for my taxi booking. The taxi was exactly on time and he was a very thoughtful driver going beyond his duty. I felt like I had a personal chauffeur. Many thanks and will be definitely using this service again.

L Watt - 4 Oct 2019

Hiya. I don't know what you do when you get good feedback from your drivers. But I would like to bring it to your attention that I got in one of your drivers cars yesterday around 12:30 in the afternoon from my home address. And he was the most genuine, lovely taxi driver I have ever spoken to. I always get a taxi from you and he was by far the best man. Had a very decent and genuine conversation with him and I wish him all the best. If you could narrow him down! Thank you.

Rio Podmore - Fri, 4 October 2019

Thanks for an on time pickup arriving at Gatwick well on time. Our driver, Mick, was "the Best".

Peter & Pam Sales - Thurs, 3 October 2019

Many thanks to Julian and his team. Nice clean cars, presentable drivers, and punctual, safe ride. i would recommend Call a Cab Sussex to all my friends.

Anon - Sat, 21 Sept 2019

Lucas drove us on both Eastbourne/Gatwick journeys and was super; so polite, and drove beautifully in his very comfortable car. Thank you also for answering our queries so efficiently and kindly.

Gillie Arnell & Ems Hope - 17 September 2019

Having just realised that Call a Cab dealt with my booking via Direct Travel - I can now say that the service was very good. They delivered my family from Gatwick safely and the car was a good size to hold 2 + 2 and lots of luggage. I will be needing the same size car for their return to Gatwick next month so should book it direct with you instead of with Direct Travel.

Maureen Thomson - 8 September

We were so happy with the service, the driver and the car. We will certainly be recommending your company. I have also posted a Google Review. Thanks again.

Sue Ricketts - 22 Aug 2019

Excellent as usual, exactly on time. Good driver.

Susan Smith - 14 Aug

We had a very punctual and helpful driver last Thursday. Nick was very polite and a good driver. We would recommend Nick to any friend or neighbours. Many thanks.

Virginia and party - 7 Aug

Here in Eastbourne on business, needed a taxi twice a day - morning and evening. Morning taxis I pre-booked as I knew the time I wanted. Evening taxis I called 746 746 as it depended on what time I finished work. Very friendly staff on the phone, I managed to get a taxi every day within half an hour and they always turned up on time. All the cars were clean, some drivers more chatty than others, which isn't an issue. I will definitely be using this company again next time I am in Eastbourne and will recommend them to other coach drivers who require a taxi. 10 out of 10.

Richard James Biggs - 19 July 2019

We booked a cab from you for a pick up at the Premier Inn, Willingdon Drove to Manning Tree on the 9 July. I write to express my appreciation of the excellent service performed by your driver, Chris. His car was really comfortable, obviously very well maintained and extremely clean. He was a most careful and safe driver. He is to be congratulated. As an ex manager of a large transport fleet I felt it important that the service he provided be notified to his firm. Please make him aware of my appreciation.

Tim Whelan - 10 July 2019

Our driver was Bruce, he was both friendly and professional. He even gave us the choice of what music we'd like to listen to - we chose Pink Floyd, which we all enjoyed. We will definitely be choosing your taxis in future.

Jo & Ray Phillips - 9 July 2019

Many thanks for a trouble-free journey home to Old Town from a family party in Chiddingly last night. We were concerned the driver might not find the venue, but he arrived on-time, waited patiently while we said our goodbyes, and got us and our three children home safely. We are very grateful for such a good service. Best wishes.

Vicky Ripley - 30 June 2019

Just wanted to send a quick email about the service we received yesterday from Tony.  We had excellent service from start to finish.  Very prompt, professional & friendly service.  Flexible with what time we wanted to be collected at the end of the day and a great driver.  It was lovely to be driven in such a lovely car too!  Would definitely recommend & use Tony for future trips.  Many thanks Julian for organising - we had a great day at the tennis!

Vivienne Taylor - 24 June 2019

Thank you as usual with your company driver friendly and helpful and early. Cheers

Jane Simkins - 12 June 2019

Thank you once again for an excellent service. Your driver was very helpful and courteous.

H Patch - 4 June 2019

Excellent service, very comfortable car with safe and customer aware driver.

Richard Cottrell - 27 May 2019

Excellent service this morning. Faultless. Thank you.

Keith C Pointon - 23 May 2019

Thank you again for the great service today. Karim, our requested driver as usual, was waiting for us on time. He, as always, was polite, helpful and courteous. It is also nice to have a friendly face that we know. Thanks again.

Roger and Barbara Mole - 15 May 2019

Our driver Lukas was on time, very helpful and we were pleased all round.

John Smith - 7 May 2019

My flight was delayed by 4 hours so I was a bit worried about whether my cab would be at the airport. I phoned Call a Cab who told me what to do. It worked very well and we had a quick and pleasant journey back to Eastbourne. The cab was very clean and the driver a nice young man. I always use Call a Cab and have never been let down. When travelling on your own that is very important, especially when getting in late at night.

Mrs Webster - 6 May 2019

Our driver who picked us up at Gatwick was excellent and we were very impressed. Such a nice man and a lovely car to drive us back in. Will be using again for our holiday in June. Thank you.

Liz and Dennis Harper - 26 April 2019

The driver was very helpful and courteous. Thank you.

Heidi Patch - 27 April 2019

Your cabbies are always time, always the nicest guys and gals. We now use you every time! Well done running a great business.

Richard Dobbs - 16 April 2019

Picked up last night. Again, as always, a speedy and reliable service. Very nice young lady on the phone and polite chatty driver. Thank you.

Jeanette Quanstrom - 6 April 2019

Top marks to driver. Very, very smart in appearance and very polite indeed. Feed back from Son for whom we booked cab for. Many thanks as always.

Roger and Karen - 27 March

Again, as usual, punctual and polite.

Trevor Salmon - 26 March

We recently used your services. My family and I would like to say thank you for a great service. Your reservations process was straightforward and efficient. Both drivers were very professional, friendly and helpful. Please pass on our appreciation to all your staff.

Mike Roberts - 19 March

Hello! Just wanted to send very positive feedback and thanks for our journey (myself and eight students) from Alfriston to London Saturday evening March 2. Mick was a great driver, very friendly, and the trip was a very comfortable ride (much more convenient than the train, with all the track works going on!) I will certainly book another journey with you in the future and will recommend your company to others as well.Thank you! 

AW - 5 March 2019

The service I received for my trip to London was very good indeed. Your driver was most helpful and professional and I would be very happy to have his services again. I will be passing on my good experiences to colleagues and friends.

L Davies - 10 March 2019

I was very impressed with the excellent service I received from your company and both drivers for my journey to Heathrow on 5 November and the return to Eastbourne today. Your drivers were extremely punctual, helpful and friendly. I shall certainly use your company again and will highly recommend it to friends. Many thanks.

Brigit McCarthy - 20 November 2018

I had a very comfortable and good journey home to [address removed for privacy reasons]. The driver was very courteous and helpful. Thank you very much.

Heidi Patch - 30 November 2018

Picked up this morning by Nick. Very helpful very friendly very organised. Even supplied bottles of water for us after a long journey. Thank you.

Mrs Quanstrom - 18 March

Excellent service. The driver was very helpful.

Misheck Madechangu - 22 November 2018

I used the cab services on a very early morning collection (2am) from Gatwick Airport. The driver (whose name escapes me) was very pleasant and the service was reliable. Thanks and job well done.

Martin Bell - 07 September 2017

I would like to record my thanks for the excellent service of your driver (sorry his name escapes me as I write this email) that drop us off and collected us from Heathrow recently. He was polite, courteous and very professional in all aspects of providing the service. He is a real credit to Call a Cab. Please pass on our appreciation on a job well done!

Trevor & Jane Algar - 21 March 2017

Hi Julian, Thank you for your company's services yesterday. It was very professional and the drivers were very helpful.

Helen Webbe - 26 February 2017

The cab to Heathrow Airport was just brilliant. Will do it again next time.

Tricia Russell - 18 November 2018

The journey to and from Gatwick Airport was excellent and the driver who took me and picked me up was so nice to talk to and very courteous. Thank you very much. Best wishes.

Heidi Patch - 10 April 2018

We used your company tonight from Shoreview Hotel to ZeeZee's and retrun first class speedy service in clean vehicles and pleasant drivers and not ripped off but most important was the care for my wife who has mobility problems, your company made our weekend first-class. Many thanks to all.

Mr Derrick Wood - 17 November 2018